FAQs

How long will it take to receive my order?

Once your order is placed, it will go into stage 2 with the patina artist to be painted. Orders placed Friday afternoon through Sunday or on holidays will be placed on the next business day. Standard shipping takes four to seven business days, depending on your location. Shipments to Canada will take approximately 7-10 days. If it needs to be rushed please contact us directly. 

Do you accept returns? 

We accept returns and exchanges within 14 days of the receipt of your product. If you need to exchange or return your shoes, please let us know within 14 days. Requests after that time will be denied. Email contact@crossoverfootwear.com to get started. Refunds will be issued once the item is returned but maybe take a few days.

Occasionally, we will do a special production run for special sizing or colors of a specific product. In those cases, we are unable to accept returns, as we produced the shoes specifically for you. 

Returns are NOT accepted on Final Sale items.
Pre-orders/Made-to-Order shoes can be returned, but only store credit will be given. No refunds. 

All products must be shipped back unworn and with labels on in the original packaging and the packaging must not be defaced in any way or a refund will not be issued. The returned items will be inspected to see if they qualify for a refund. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you. 

Crossover Footwear will not be responsible for returns lost in transit.

Do you accept exchanges?

Yes! We want to make sure your shoes fit you just right. If you need to exchange for a smaller or larger size, we are happy to offer that. For orders within Canada, we will cover the shipping charges both ways to get you the right fitting pair. Just email contact@crossoverfootwear.com and we will get it done quickly. Exchange requests must be completed within 10 days of receipt of your product. Requests after that time will be denied. 

Exchanges are NOT accepted on Seconds or Last Chance items.

Do you ship internationally?

Yes we do. For international orders, those shipping outside of Canada, please select the appropriate shipping option.  For any additional assistance please contact us at contact@crossoverfootwear.com 

The shoe I want is sold out...what should I do?

We are working hard to manage our inventory and make sure we can have your size available. We will try and bring back older styles as often as possible. Be sure to sign up for the Back-in-Stock notifications on the product page to be the first to know when a shoe is back in stock. If the shoe is discontinued or out of stock, there is an option for a custom order with a added fee to have it made again.

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